Refund policy

Returns & Refunds

We want you to be happy with your order. If something isn't right, here's how we put it right.

You can cancel your order and return any item within 14 days of receiving it, for any reason.
Email mnajaffery@gmail.com with your order number to start a return and we'll reply with the return address.
Items should be unused and returned in their original packaging with all parts and accessories. If an item has been used or handled more than needed to check it, we may reduce the refund to reflect that.
For change-of-mind returns, you pay the return postage. We recommend a tracked service, as we can't refund parcels that don't reach us.

If your item arrives faulty, damaged or isn't what you ordered, contact us as soon as possible with your order number and a photo or short video of the problem.
We cover the return postage and will send you a replacement or a full refund, whichever you prefer.
This doesn't affect your statutory rights under the Consumer Rights Act 2015.

Once we receive your return we'll check it and refund you within 14 days, back to your original payment method.
For change-of-mind returns we refund the item price plus any standard delivery charge you paid. We don't refund any extra paid for express delivery.